HDFC ERGO has become India’s first insurer to adopt Duck Creek OnDemand—a cloud-native SaaS suite—for designing, underwriting, and distributing health insurance products. The move signals a leap in AI-driven, digital-first insurance delivery.
India’s health insurance sector has reached a new digital milestone. HDFC ERGO General Insurance has become the country’s first insurer to adopt Duck Creek OnDemand, a cloud-native SaaS platform that enables insurers to design, underwrite, and distribute health insurance products in real time.
This step aligns with the industry’s broader push towards digital-first and AI-driven insurance services, setting new benchmarks for scalability and customer experience.
By adopting Duck Creek OnDemand, HDFC ERGO has entered a new phase of cloud-native insurance delivery. The platform allows insurers to move away from traditional IT infrastructure and instead leverage scalable, flexible, and real-time tools for product innovation.
With this move, HDFC ERGO can launch new health insurance products faster, simplify underwriting, and streamline customer onboarding. It also enables seamless integration of AI-powered decision-making to improve claims efficiency and reduce fraud.
Industry experts note that the adoption of such platforms will help Indian insurers compete with global standards in customer-centric product delivery. For policyholders, the benefit lies in faster approvals, more personalized health covers, and a smoother digital journey—from purchase to claims settlement.
HDFC ERGO’s shift to a cloud-native SaaS platform signals the future of Indian insurance. As health insurance demand grows, insurers must leverage digital infrastructure to reduce costs, improve customer experience, and scale faster. This move could spark a trend across the sector, with competitors likely to adopt similar platforms.
HDFC ERGO’s leap into cloud-native health insurance delivery may redefine how policies are designed, distributed, and serviced in India’s rapidly evolving insurance market.
