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Facing issues with your insurer? The IRDAI has launched a simplified 2025 portal for registering insurance complaints. Here’s a step-by-step guide to filing and tracking your grievance online.
Whether your claim got rejected for no reason or customer care keeps passing the buck, it can be super frustrating. But guess what? You don’t have to stay silent anymore.
The IRDAI (India’s insurance regulator) has launched a new, easy-to-use complaint portal — and it’s built to help real people like you take action without running in circles.
In this quick guide, I’ll show you exactly how to file an insurance complaint on IRDAI’s new portal — step-by-step, without the jargon.
The Insurance Regulatory and Development Authority of India (IRDAI) revamped its Integrated Grievance Management System (IGMS) in 2025 to make filing complaints easier and faster for policyholders.
Whether you’re dealing with a delayed claim, poor service, or misleading policy information, the updated portal allows you to register, escalate, and track insurance complaints — all in one place.
Head to: https://www.igms.irda.gov.in
Before filing a complaint, ensure that you’ve already tried resolving your issue with the insurance company’s internal grievance cell. Only if the response is unsatisfactory or delayed (beyond 15 days) should you escalate it to IRDAI.
On the homepage, choose “Register Grievance”. You’ll need to sign up if it’s your first time, or log in using your registered email/mobile number.
You’ll also be asked to describe your issue in detail and attach any supporting documents (like policy copy, previous email communication, medical bills, etc.).
After submission, you’ll receive a Grievance ID. Use this to track the progress of your complaint via the “Track Complaint” option.
IRDAI will:
If IRDAI’s process doesn’t bring a satisfactory resolution, you can escalate to:
So the next time your insurer gives you the runaround, don’t just wait — act.
The IRDAI’s new portal puts the power back in your hands. Filing a complaint is now as easy as booking a train ticket online — no middlemen, no confusion.