Zurich Kotak General Insurance has announced the appointment of Sukesh Shetty as its new Chief Operating Officer (COO), a move aimed at strengthening its operational and strategic leadership. Shetty brings over 24 years of experience in the Indian insurance sector, having worked extensively in underwriting, operations, claims, and customer service.
A Proven Track Record
Before joining Zurich Kotak, Shetty served as COO at SBI General Insurance, where he played a pivotal role in scaling operations, improving claims turnaround times, and enhancing customer engagement through digital tools. His earlier experience includes leadership positions across multiple insurance functions, giving him a holistic understanding of the sector’s challenges and growth opportunities.
Driving Zurich Kotak’s Growth Agenda
The appointment comes at a time when Zurich Kotak is focusing on:
- Expanding its retail and SME product portfolio in motor, health, and property insurance.
- Enhancing digital adoption through AI-driven claims processing and online policy issuance.
- Strengthening bancassurance and broker partnerships to improve reach in urban and semi-urban markets.
Industry experts believe Shetty’s operational expertise will help the insurer streamline processes and improve efficiency, especially as it adapts to global Zurich standards after its rebranding.
Leadership Vision
In his first public statement as COO, Shetty emphasized the company’s commitment to customer-first strategies, saying:
“Our goal is to simplify insurance, improve service speed, and create products that meet the evolving needs of Indian customers.”
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